Returns and Exchanges

Due to the nature of the products, Bauport (hereinafter "we" or "our store") does not accept returns for customer convenience.
However, we will accommodate returns in the following cases only.

Initial defects and damage in transit

Please check the contents as soon as your order arrives.
If an initial defect, damage in transit, or an incorrect shipment is confirmed, please contact us at info@bauport.shop within 14 days of delivery.
After confirming the situation, we will provide a free replacement or a refund.

Returns and exchanges due to ordering errors

We will consider your request only if the item is unopened and unused and you contact us within 3 days of delivery.
In this case, the round-trip shipping costs and an amount equivalent to the payment processing fee will be borne by the customer.

Cases in which returns and exchanges cannot be accepted

• When we are contacted more than 14 days after delivery
• When the product has been damaged, soiled, or has missing parts due to the customer's handling
• Products that have already been used (after the package has been opened or the product has been assembled)
• Made-to-order, customized, or special-order products (where applicable)
• Sale and outlet products (where applicable)

Product warranty and handling of initial defects

For products sold by our store, please contact us within 14 days of delivery if an initial defect, damage in transit, or an incorrect shipment is confirmed.
After confirming the condition of the product, we will act as your first point of contact and arrange a replacement in cooperation with the manufacturer.

Please note that damage, soiling, missing parts, deterioration over time, and wear caused by normal use after the customer has begun using the product are not covered by the warranty or eligible for exchange.

Returns due to refusal of receipt or prolonged absence

If you are unable to receive your parcel before the carrier's storage period (normally 1 to 10 days) expires, the product will be returned to our store.
In this case, whether you request reshipment or cancellation, the actual return shipping, reshipping, and round-trip shipping costs will be borne by the customer.

Refund method

If a return is approved, we will process the refund according to your payment method within 10 business days after the product arrives and has been inspected.
Depending on the processing of your bank or credit card company, it may take additional days for the refund to be completed.
In the case of a cancellation or refund for customer convenience, the refund may be reduced by an amount equivalent to the payment processing fee.

14-day cooling-off period in the European Union

Our store currently ships within Japan only. We will update this section when international shipping begins.