FAQs
We have compiled a list of frequently asked questions at Bauport. If you are unsure about product selection or need to confirm something before ordering, please feel free to contact us via the inquiry page.
About choosing products
Which pet stroller should I choose?
Please choose according to your pet's weight, build, the number of pets, and how often you go out. If you want to give them plenty of space or if you want to put luggage with them, a slightly larger size is recommended. If you're unsure, please contact us with your pet's weight and build.
As long as my weight is within the load capacity, is any model okay?
Load capacity is an important guideline, but actual ride comfort also depends on body length, sitting height, and posture when lying down. Please check not only the load capacity, but also the internal dimensions of the cot and your pet's usual posture.
Can this be used with multiple pets?
Cots vary in width and weight capacity depending on the model. If using with multiple pets, please check not only the total weight, but also if they can sit comfortably side-by-side. If you are unsure, please consult us with the number of pets, their weight, and breed.
Can it be used even by pets who are not used to pet strollers?
It's best to gradually acclimate your pet, starting with short distances indoors. Creating a reassuring environment, such as by placing their favorite blanket inside, will make them more comfortable with the ride.
Orders & Deliveries
What are your delivery areas?
Currently, we only ship within Japan. We are considering expanding international shipping in due course.
How much is the shipping?
Shipping is free to Honshu, Shikoku, and Kyushu. Shipping to Hokkaido and Okinawa is ¥3,300 (tax included).
How long does it take for an order to arrive?
After confirming your order and payment, we will generally ship within 1-2 business days (excluding Saturdays, Sundays, holidays, year-end and New Year holidays, and long consecutive holidays). Delivery times vary depending on the shipping region and traffic conditions.
Can I specify the delivery date and time?
Currently, we are unable to accept specific delivery dates or times. If this option becomes available in the future, we will provide an update on the order selection screen and product pages.
Can I change or cancel my order after placing it?
We may be able to accommodate your request if your order has not yet been prepared for shipping. If you wish to make changes or cancel your order, please contact us via the inquiry page as soon as possible. We may not be able to accommodate your request once the order has been prepared for shipping.
About Payments
What payment methods do you accept?
We accept credit card payments (VISA/Mastercard/American Express/JCB/Diners Club/Discover), Apple Pay, and Google Pay. Payment processing will occur at the time of your order.
Can I get a receipt?
If you require a receipt, please contact us after placing your order. Please also provide your order number, desired recipient name, and any specific notes you'd like included.
Returns, Exchanges, and Warranty
Can I return or exchange items?
Due to the nature of our products, we generally do not accept returns based on customer convenience. However, we will respond to the following cases:
- Initial defects or damage during shipping: Please contact us within 14 days of product arrival.
- Incorrect order: We can discuss this only within 3 days of product arrival, and only for unopened and unused items (return shipping costs will be borne by the customer).
For other details, please refer to our Return Policy.
The item I received was damaged or defective.
Please contact us via the inquiry page within 14 days of product arrival. Including photos of the damaged areas or defects and your order number will help us process your request more smoothly.
Can I ask about warranties and repairs?
Yes, Bauport will be your primary point of contact and will coordinate with the manufacturer to assist you. Please include your order number, product name, and photos illustrating the issue when contacting us.
How to Use and Care For
Does assembly required?
Some products may require assembly or part attachment. Please check the instruction manual included with the product and ensure it is safely assembled before use.
How should I care for it?
If there is dirt, gently wipe it off with a dry cloth or a firmly wrung-out cloth. For detailed cleaning instructions for each part, please refer to the included manual as they may vary depending on the product.
Can I use it on public transport and in facilities?
Terms and conditions of use vary depending on the transportation or facility. Please check the rules of each facility or transportation before use.
Inquiries
Can I consult with you about product selection?
Yes, you can consult us. If you provide your pet's weight, breed, physique, usage scenario, and the product you are interested in, we can provide more specific guidance.
How long does it take to get a reply to my inquiry?
We will review your inquiry and usually reply within 2-3 business days (Support hours: Weekdays 10:00-17:00, excluding weekends, national holidays, and New Year holidays). Please note that it may take longer than usual if we receive a high volume of inquiries.