Seller

(Same as the representative)

Name of representative

佐藤陽

Address

We will disclose it without delay upon request. Please contact us by email.

Phone number

We will disclose it without delay upon request. Please contact us by email.

Email address

info@bauport.shop

Support hours

Weekdays 10:00-17:00 (excluding weekends, national holidays, and the year-end and New Year period)

Selling price

The price shown on each product page (consumption tax included)

Additional charges other than the product price

Shipping: Free of charge for Honshu, Shikoku, and Kyushu. Shipping to Hokkaido and Okinawa is 3,300 yen (tax included).
Payment processing fee: Depending on the payment method, the customer may be asked to bear this fee (please see "Payment methods" for details)

Delivery timing

As a rule, we ship on the next business day after your order and payment are confirmed (excluding weekends, national holidays, the year-end and New Year period, and extended holiday periods).
Delivery takes from one to several days depending on the distance from the shipping origin (the manufacturer's warehouse) and the carrier's operating conditions.
* Some special-order and pre-order products follow the shipping estimate stated on the product page.

Payment methods and timing

Credit card payment: VISA / Mastercard / American Express / JCB / Diners Club / Discover / Apple Pay / Google Pay
Payment is processed at the time the order is placed.
* We may add other payment methods in the future depending on operating conditions.

Return period and conditions

Due to the nature of the products, we do not accept returns for customer convenience as a rule.
However, we will accommodate returns in the following cases only:

• Initial defects and damage in transit → Please contact us by email within 14 days of delivery.
• Returns and exchanges due to ordering errors → We will consider your request only if the item is unopened and unused and you contact us within 3 days of delivery (round-trip shipping costs are borne by the customer).

Refund policy

If we approve a return, we will process the refund according to your payment method within 10 business days after the product arrives and has been inspected.
Depending on the processing of your bank or credit card company, it may take additional days for the refund to be completed.
* If a cancellation or refund is made for customer convenience after payment by credit card, a payment service, or bank transfer, the refund may be reduced by an amount equivalent to the payment processing fee.

Product warranty

For initial defects, damage in transit, or incorrect shipments of products sold by this store, please contact us via the contact page. We will act as your first point of contact and respond in cooperation with the manufacturer.
The details of warranty coverage follow the manufacturer's provisions.

Handling of defective products

Please check the contents as soon as possible after your order arrives, and contact us by email if an initial defect, damage in transit, or an incorrect shipment is confirmed. After confirming the situation, we will provide a free replacement or a refund.